Refund policy

RETURN & EXCHANGE POLICIES:

 

ALL SALES ARE FINAL.

SIVIEK DOES NOT ACCEPT CANCELLATION OF ORDERS

SIVIEK ONLY ALLOWS FOR RETURNS OR EXCHANGE FOR THESE CONDITIONS:

THE PRODUCT RECEIVED IS DEFECTIVE.

THE PRODUCT RECEIVED WAS NOT THE PRODUCT THAT WAS ORDERED. 

THE PRODUCTS ARE CAREFULLY CHECKED AND HANDPACKED TO ENSURE CUSTOMER SATISFACTION. HOWEVER, IN THE UNLIKELY EVENT THAT YOU DO RECEIVE A DEFECTIVE OR WRONG PRODUCT, PLEASE SEND US A DM ON INSTAGRAM @SIVIEK.NATION OR EMAIL US AT SIVIEK.NATION2024@GMAIL.COM WITH A CLEAR PICTURE OF THE DAMAGE WITHIN 7 DAYS AFTER YOU RECEIVE YOUR PURCHASE.

WE WILL HELP SOLVE THE ISSUE AS SOON AS WE CAN.

 

TO NOTE:

ALL DEFECTIVE OR INCORRECT ITEMS ARE TO REACH US WITHIN 14 DAYS OF THE DISPATCHED DATE FOR SINGAPORE ORDERS

ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING

SHIPPING FEE AND RETURN SHIPPING IS NOT REFUNDABLE

THE FOLLOWING ARE NOT CONSIDERED AS DEFECTS, AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE:

FOR PRINTED MERCHANDISE, PRINT PLACEMENTS WILL DEFER FROM PIECE TO PIECE DUE TO FABRIC PLACEMENTS. THIS IS NOT CONSIDERED A DEFECTIVE ITEM


SLIGHT SIZE DIFFERENCE OR MEASUREMENT AMONG PRODUCTS (ALL MEASUREMENTS ARE SUBJECTED TO A 0.5" TO 1.5" DIFFERENCE)


COLOUR DISCREPANCY DUE TO LIGHTING AND OTHER INEVITABLE LIMITATIONS IN PHOTOGRAPHY AND TECH DISPLAYS


ORDERED WRONG SIZE OR ITEM DOES NOT FIT WELL


LOOSE OR ACCUMULATED FABRIC THREADS. AS THE PRODUCTS ARE CUSTOM-MADE, EACH PIECE MAY HAVE LOOSE OR ACCUMULATED THREADS

THIS IS NOT A DEFECT AS IT DOES NOT AFFECT THE WEARABILITY OF THE ITEM. YOU MAY SIMPLY CUT OFF ANY THREADS IF IT IS UNCOMFORTABLE


WRITTEN SIZE LABELS: THERE ARE INSTANCES WHERE WE MIGHT USE RECYCLED TAG LABELS TO REDUCE UNNECESSARY WASTAGE



THE FOLLOWING ARE SOME EXAMPLES* THAT ARE CONSIDERED AS DEFECTS, AND ARE ELIGIBLE FOR RETURN OR EXCHANGE:

INK OR ANY TYPE OF STAIN FOUND ON ITEM

HOLE FOUND ON PRODUCT (UNLESS DESIGNED THAT WAY)



*IF YOU ARE UNSURE WHETHER THE PRODUCT YOU RECEIVED IS DEFECTED, DO SEND US A PHOTO OF THE ISSUE TO SIVIEK.NATION2024@GMAIL.COM AND WE CAN ASSIST YOU FROM THERE.
BY PURCHASING WITH SIVIEK NATION, YOU HAVE AGREED TO THE TERMS MENTIONED ABOVE.



SIVIEK RESERVES THE RIGHT TO REFUSE OR REJECT RETURNS OR EXCHANGES IF THE AFOREMENTIONED CONDITIONS ARE NOT MET.



SIVIEK RESERVES THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE. IN THE EVENT THAT ANY CHANGES ARE MADE, THE REVISED TERMS AND CONDITIONS SHALL BE POSTED ON THIS WEBSITE IMMEDIATELY.