All sales are final. Siviek does not accept cancellation of orders.

Siviek only allows for returns or exchanges under these conditions:

1. Product received is defective.
2. Product received was not the product that was ordered

All products are carefully checked and handpacked to ensure customer satisfaction. In the unlikely event that you do receive a defective or wrong product, please send us a DM on Instagram @siviek.nation or email us at sivieknation.info@gmail.com with a clear picture and description of the product issues within 7 days of receiving your parcel.

We will help to solve the issue as soon as we can.

TO NOTE:

1. ALL DEFECTIVE OR INCORRECT ITEMS ARE TO REACH US WITHIN 14 DAYS OF THE DISPATCHED DATE FOR SINGAPORE ORDERS
   
   ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING
   
   SHIPPING FEE AND RETURN SHIPPING IS NOT REFUNDABLE
   
   THE FOLLOWING ARE NOT CONSIDERED AS DEFECTS, AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE:
   
   FOR PRINTED MERCHANDISE, PRINT PLACEMENTS WILL DEFER FROM PIECE TO PIECE DUE TO FABRIC PLACEMENTS. THIS IS NOT CONSIDERED A DEFECTIVE ITEM
   
   
   SLIGHT SIZE DIFFERENCE OR MEASUREMENT AMONG PRODUCTS (ALL MEASUREMENTS ARE SUBJECTED TO A 0.5" TO 1.5" DIFFERENCE)
   
   
   COLOUR DISCREPANCY DUE TO LIGHTING AND OTHER INEVITABLE LIMITATIONS IN PHOTOGRAPHY AND TECH DISPLAYS
   
   
   ORDERED WRONG SIZE OR ITEM DOES NOT FIT WELL
   
   
   LOOSE OR ACCUMULATED FABRIC THREADS. AS THE PRODUCTS ARE CUSTOM-MADE, EACH PIECE MAY HAVE LOOSE OR ACCUMULATED THREADS
   
   THIS IS NOT A DEFECT AS IT DOES NOT AFFECT THE WEARABILITY OF THE ITEM. YOU MAY SIMPLY CUT OFF ANY THREADS IF IT IS UNCOMFORTABLE
   
   
   WRITTEN SIZE LABELS: THERE ARE INSTANCES WHERE WE MIGHT USE RECYCLED TAG LABELS TO REDUCE UNNECESSARY WASTAGE
   
   
   
   THE FOLLOWING ARE SOME EXAMPLES* THAT ARE CONSIDERED AS DEFECTS, AND ARE ELIGIBLE FOR RETURN OR EXCHANGE:
   
   INK OR ANY TYPE OF STAIN FOUND ON ITEM
   
   HOLE FOUND ON PRODUCT (UNLESS DESIGNED THAT WAY)
   
   
   
   *IF YOU ARE UNSURE WHETHER THE PRODUCT YOU RECEIVED IS DEFECTED, DO SEND US A PHOTO OF THE ISSUE TO SIVIEK.NATION2024@GMAIL.COM AND WE CAN ASSIST YOU FROM THERE.
   BY PURCHASING WITH SIVIEK NATION, YOU HAVE AGREED TO THE TERMS MENTIONED ABOVE.
   
   
   
   SIVIEK RESERVES THE RIGHT TO REFUSE OR REJECT RETURNS OR EXCHANGES IF THE AFOREMENTIONED CONDITIONS ARE NOT MET.
   
   
   
   SIVIEK RESERVES THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE. IN THE EVENT THAT ANY CHANGES ARE MADE, THE REVISED TERMS AND CONDITIONS SHALL BE POSTED ON THIS WEBSITE IMMEDIATELY.