HOW DO I TRACK MY ORDER?

 LOST PACKAGES

Once your package has been handed over to our delivery
partners at singpost, it is under the responsibility of them and siviek shall
not be responsible for any lost parcels if substantial proof of delivery can be
provided.

Any reports of lost packages will be escalated to the
respective third-party delivery partner and siviek will make reasonable efforts
to assist in compensation claims, if any, on a case-by-case basis.

INACCURATE OR INCOMPLETE ADDRESS

In the case of incorrect addresses, if it is an existing
address that can be delivered to, we are unable to guarantee that we can
retrieve the parcel. Should the address not exist, your parcel will be arranged
to be returned to us.

Ensure your correct and complete address along with your
contact number is provided. Any order with incomplete or incorrect information
may result in unsuccessful or delayed deliveries, or returned.

REDELIVERY COSTS WILL BE BORNE BY THE CUSTOMER.
UNSUCCESSFUL DELIVERY

In most cases, local couriers will make two attempts for
delivery. After two failed attempts, your parcel will be returned to us. Please
ensure that you provide the correct and complete address along with your
contact number.

Any order with incomplete or incorrect information may result in
unsuccessful or delayed deliveries, or returned. Any unclaimed parcels returned
or failed delivery due to an error on your part will incur a redelivery fee.